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We understand that travel plans can change, and we will always do our best to accommodate any amendment requests. While we will make every effort to assist, amendments cannot always be guaranteed due to operational requirements.
To ensure your booking is updated correctly:
Simple amendments that do not affect vehicle allocation, driver hours or other bookings are generally made free of charge. However, amendments that require changes to driver schedules, vehicle allocations or operational planning may incur an additional charge. Any applicable charges will always be confirmed before the amendment is processed.
Unless otherwise stated in your quotation, every booking includes one pick-up and one drop-off location.
Additional pick-ups or drop-offs are available starting from £50 per stop, subject to location and route. For an accurate quotation, please provide the full postcodes of all additional locations.
Any additional stops requested during the journey are entirely at the driver’s discretion and may be refused if they fall outside the confirmed itinerary.
Waiting time beyond the agreed booking period is chargeable and starts from £50 per hour, depending on the vehicle size.
Passengers are welcome to enjoy food and soft drinks onboard.
Alcohol may only be consumed with prior written approval from Read Travel.
Where permission is granted:
Minimum cleaning charges include:
Any damage, vandalism or repairs required will be charged at the full cost of repair.
Alcohol must always be consumed responsibly. If the driver feels distracted, threatened or believes passenger behaviour is unsafe, they reserve the right to terminate the journey immediately without refund.
To help keep our vehicles clean, we recommend bringing a rubbish bag. Your driver will gladly dispose of it at no additional charge. Excessive litter left throughout the vehicle may result in a £100 cleaning charge.
Whilst every effort is made to operate services on time, Read Travel cannot accept responsibility for delays caused by circumstances beyond our reasonable control, including but not limited to:
Should your allocated vehicle be delayed by more than 60 minutes, and we are unable to provide a replacement vehicle within 90 minutes of the scheduled collection time, and you choose to make your own alternative travel arrangements, you may be entitled to a refund of the deposit paid only. If extra arrangements are made by the customer himself, Read Travel would not be entitled for any compensation.
Read Travel cannot be held liable for any consequential losses arising from delays, including but not limited to:
If a vehicle develops a mechanical fault before or during the journey, we will make every reasonable effort to provide a suitable replacement. If this is not possible, our liability will be limited to a refund in accordance with this policy.
To secure your booking, a non-refundable deposit of between 30% and 50% of the total booking value is required.
The remaining balance must be paid no later than two (2) weeks before the travel date.
Failure to make the final payment by the due date may result in the cancellation of your booking.
All cancellation requests must be submitted in writing by email.
Deposits are non-refundable.
If the full balance has already been paid, any eligible refund will be calculated after deduction of the non-refundable deposit.
Refunds are applied as follows:
We appreciate that circumstances can change due to illness, event cancellations or adverse weather.
Where operationally possible, Read Travel may transfer your deposit to a future booking. This remains entirely at management discretion and is subject to vehicle availability.
Although extremely rare, Read Travel reserves the right to cancel a booking due to circumstances including:
Where no suitable alternative vehicle can be provided, all monies paid will be refunded in full.
Approved refunds will be processed within seven (7) working days from receipt of your written refund request.
Passengers are responsible for any damage caused during the hire.
Cleaning or damage charges start from £25 and may increase depending on the extent of cleaning or repairs required.
This includes, but is not limited to:
Where applicable, charges should be paid directly to the driver or invoiced after inspection.
Customer satisfaction is extremely important to us.
If you are unhappy with any aspect of our service, please email your complaint together with your booking reference and full details.
We aim to acknowledge and investigate all complaints promptly and will normally respond within three (3) working days.
Registered assistance and guide dogs are always welcome.
Up to two well-behaved pet dogs may also travel by prior agreement.
Any additional cleaning required due to pets, including fouling, will incur a minimum charge of £50.
Every passenger, regardless of age, must occupy their own seat.
Where available, child seats may be provided for £25 per seat.
Customers are also welcome to use their own child seats. These will be safely stored during the journey and returned after use. Customer-owned child seats will never be used for any other passenger.
In the unlikely event of a mechanical breakdown, Read Travel will make every reasonable effort to minimise disruption.
Depending on availability, we may provide:
This ensures your journey can continue with as little inconvenience as possible while maintaining our commitment to safety and service.
London’s trusted minibus and coach hire company since 2019. TfL licensed, DVSA regulated and fully insured. We serve groups of 6 to 70 across London and beyond — with a Beat My Quote price guarantee on every booking.